Frequently Asked Questions

Extraordinary pets. Exceptional care.

  • We are a service run by vets for vets. We provide advice on all things related to exotic animal medicine, whether that be case advice, common drug doses or interpreting diagnostics. We are here to help you with any exotic animal that presents to your clinic.

    We also offer workshops to organisations working with Australian wildlife, focusing on evidence-based care.

  • The Exotic Animal Vet is run by Dr Kelly Giles (BSc Hons BVMS MANZCVS), a veterinarian who graduated from Murdoch University in 2016 with first class honours.

    Since 2016, Dr Kelly has worked exclusively with exotic, zoo and wildlife species, and has gained additional qualifications in this field, including her Memberships in Avian Medicine & Surgery.

    Her career has lead her to working with many amazing animals - from Grey Nurse sharks and endangered pig-nosed turtles, to wedge-tailed eagles and koalas.

    Day-to-day Dr Kelly sees a range of birds, rabbits, guinea pigs, rats, reptiles, aquatic animals and native mammals as a clinical veterinarian. Outside of the clinic, she teaches at Murdoch University and has published papers in rabbit and reptile medicine.

    Dr Kelly is currently based in Canberra, Australia.

  • Great question. There are a few ways you can get in contact with us. We run a phone service 6 days a week, between the hours of 9am-5pm (AEST). We are currently closed on Mondays.

    For less urgent cases, you can reach us by emailing theexoticanimalvet@gmail.com.

  • No. At this stage we are a service open to veterinarians and organisations in the animal care industry.

  • In-person visits are arranged by phone or email. Once we arrive, we will use your facilities and equipment, and any procedures and treatments are charged to the client as you normally would.

    We charge a call-in fee of $340 and an on-site hourly fee of $65, which you can choose to pass on to your client.

    This fee can take the place of your clinic’s normal consult fee, making our service an affordable option for owners not able to access exotic animal care.

  • When you contact us we will request your email. After we have assisted you by phone, email or in-person, we will email you an invoice. At this stage, The Exotic Animal Vet accepts direct bank transfers only.